Privacy Policy
Welcome to Hyperloq™. Your privacy is of the utmost importance to us and this Privacy Policy describes how we collect, use, protect and disclose information and data when you use the Hyperloq™ website and all related products, services and features (collectively, the "Services").
1. Gathering information
Personal information: We collect personal information that you voluntarily provide to us, which includes your name, email address, postal address, telephone number and other information that identifies you.
Device information: When you use our Services, we automatically collect information about the devices you use, including device model, operating system, unique device identifiers, and mobile network information.
Location information: For products like Hyperloq™ Smart Tag that require location tracking to work, we collect accurate location data provided by your device when the app is running in the foreground or background.
Usage Information:We monitor users' activity in connection with the Services and may collect information about the applications and features you use, the sizes and names of files or folders you upload, download, share or access when using our Services, and any other information resulting from your use of our Services.
2. Use of information
The information we collect helps us to provide, improve and enhance our Services. We may use your information to:
- Communicate with you about your account and provide customer support.
- Improving the safety and security of our Services.
- Personalise your experiences.
- Development of new tools, products or services.
- Management of our IT resources, including infrastructure management and system security.
- Comply with legal requirements and assist law enforcement agencies in accordance with applicable law.
3. Disclosure and disclosure of information
We do not sell or lease your personal information to third parties. We may share your information with:
- Service Providers and others who assist in our business activities and assist in the provision of our Services.
- authorities and others to comply with the law or to protect our rights, property or safety.
- third parties in connection with or during negotiations for any merger, sale of company assets, financing or acquisition of all or part of our business to another company.
4. Your rights and choices
You may have certain rights under local laws regarding the processing of your personal information, such as
- The right to request access to the personal information we hold about you. The right to request that we correct or update inaccurate or incomplete personal information about you.
- The right to request the deletion of your personal information.
- The right to object to or request the restriction of the processing of your personal information.
5. Security of your information
We take reasonable steps to protect your information from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction.
6. Changes to this privacy policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with more prominent notice (such as adding a statement to our home page or sending you a notice).
7. Contact us
If you have any questions about this Privacy Policy, please contact us.Thank you for choosing Hyperloq™. We are committed to protecting your privacy and safeguarding your personal information.
Returns Policy
14 Day Returns Policy
At HyperLoq, customer satisfaction is our priority. If for any reason you are not satisfied with your purchase, we offer a return policy within 14 days from the date of receipt of the product.
Terms and Conditions:
- Right of Return: Returns are accepted within 14 days from the date of receipt of the product.
- Product Status: The product must be returned in its original condition, undamaged, and in its original packaging.
- Proof of purchase: Please include your proof of purchase or invoice.
- Return costs: The return shipping costs are charged to the customer, unless the product is defective or damaged on receipt.
- Refund: Once we receive and inspect the returned product, we will refund your purchase amount via the original payment method within 7-10 business days.
Return Procedure:
- Contact us by email at info@hyperloq.com to receive return instructions.
- Pack the product carefully to avoid damage during transport.
- Send the package to Sotiriou 7, Acharnes 13672, Athens GR (Greek & Cyprus Market).
If you have any questions about our returns policy or need further assistance, please do not hesitate to contact us at info@hyperloq.com.
Thank you for choosing Hyper Innovations EE!
Yours sincerely,
The Hyper Innovations EE team
Terms of Use
Terms of Use for HYPER INNOVATIONS EE
1. Introduction
These Terms of Use govern the use of the website and its products. HYPER INNOVATIONS L.P, Sotiriou 7, Acharnes 13672, VAT: EL802469451, Registration Number: 176940101000 (hereinafter "the Company"). By accessing the website or using our products, you agree to these terms.
2. License
Our products and services are intended for personal use only and their commercial exploitation is prohibited without written approval. The user may not modify, copy, or reproduce the software and hardware of our products.
3. Product Warranty
The Company provides a two (2) year warranty for its products from the date of purchase. The warranty covers manufacturing defects and quality problems. Our liability is limited to repair or replacement of the defective product. The warranty does not cover defects caused by misuse, accidents or violation of the instructions for use.
4. Returns Policy
The Company offers the possibility of return within 14 days from the date of purchase for unused products, in accordance with our policy. The customer is responsible for the return costs unless the product is defective.
5. Limitation of Liability
The Company is not liable for any loss or damage resulting from the use of the products. The Company does not guarantee absolute accuracy in locating items through the product and is not responsible for the loss or non-location of items due to technology limitations or environmental factors.
6. Personal Data
We are committed to protecting your personal data and we collect and process it only for customer service and to improve our services. More information can be found in our Privacy Policy.
7. Disclaimer of Warranty and Limitation of Liability
The product is provided "as is" and without any warranty of fitness for a particular purpose. The Company shall not be liable for indirect, incidental or consequential damages resulting from the use of the products.
8. Customer Service and Technical Support
The Company provides support for the correct use of the products and the resolution of technical issues that may arise. Support may be limited to certain issues not covered by the warranty or return policy.
9. Arbitration and Applicable Law
Any dispute between the user and the Company will be resolved through arbitration, in accordance with Greek law. Users agree that the Greek courts shall have jurisdiction over any claim that cannot be resolved through arbitration.
10. Modifications to the Terms of Use
The Company reserves the right to modify the Terms of Use at any time without notice. The updated Terms will be published on the website and will take effect from their publication.
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- © All rights reserved, Hyperloq - 2024
- Development
- Fotis Moras
- Design
- Nikk Nence
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- © All rights reserved, Hyperloq - 2024
